Dear Bobcats Team,
As a retired graphic artist, I’ve dealt with what we used to call “postcard houses” for more than 30 years. I received good products but never anywhere near the personal service, ease and efficiency of ordering that I get from you guys and gals, along with superb quality.
I now mainly order products for myself or my friends and organizations involved in storytelling. They’re always very impressed and I pitch you to them.
Your web site makes it so easy to calculate my options & costs, and to place, proof, change if needed, and track my order.
When I forgot some fonts while placing two different orders late at night, I got a most polite phone call in the morning and we fixed my error quickly.
When I couldn’t track my order because my net was down and timing was critical, I simply placed a call to you and before I even finished giving you all the info, you told me right where it was.
One time, I called you from an Interstate rest stop to check on a replacement photo that I sent the night before. You instantly knew me, the photo, and what I needed. I fully trusted your judgement without my seeing a proof.
I get tweaks and fixes without asking. I get perfect, quality products. I get follow-up calls.
Basically, I feel that I have a small group of good friends at PFL that really know what they are doing and truly care about me and my jobs.
What more could a fellow ask?
I hope to stop by and see you the next time I’m anywhere near Livingston.
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